Job Description

Our client, a world leader in diagnostics and life sciences, is looking for a "Associate Technical Support Specialist"  based out of Indianapolis, IN (Training/Meetings Onsite and work will be remote). 

Job Duration:   Long Term Contract (Possibility Of Getting Converted To Fulltime/Extended)

Pay Rate: $24/hr on W2

Hours - 2nd Shift (2pm-10pm), rotating weekend shifts, subject to change based on needs of customers. (Training hours will vary based on hours of trainer, could be 1st or 2nd shift, training on average lasts 2 weeks)


Location: Indianapolis - Hybrid (Training/Meetings on site, Majority of work hours at home)

As an Associate Technical Support Specialist you will serve as a support liaison between clients and our customers. This role supports customers in both the United States, United Kingdom and Ireland.

Responsibilities:

• Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.
  
• Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer
  
• Perform after-hours dispatching, engaging with field personnel nationwide
  
• Maintaining records in accordance with Quality and FDA requirements.
  
• You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.
  

Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K

If interested, please send us your updated resume at hr@dawarconsulting.com / akansha@dawarconsulting.com

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