Job Description

The Customer Solutions Manager sets the tone for who Offerpad is and provides the first opportunity for our customers to experience “the Best Way to Buy and Sell a Home. Period.” This position is responsible for converting qualified homeowner leads into closed transactions while managing the entire customer journey. The ideal candidate has a deep understanding of real estate and the home-selling process, and is driven by a passion for sales and helping others in a dynamic, fast-paced environment. The Customer Solutions Manager engages in meaningful conversations to understand each client's unique needs, presents tailored solutions, and ensures exceptional customer satisfaction and seamless closing process.

Essential Functions

• Convert inquiries into signed agreements.
• Build rapport with customers, understand their home-selling needs, and position Offerpad’s solutions effectively.
• Present and negotiate purchase offers to achieve optimal outcomes.
• Maintain consistent follow-up cadence with prospective customers.
• Document all customer interactions in CRM.
• Meet established sales targets and performance metrics.
• Deliver exceptional customer service to homeowners, providing valuable insights to educate them on our solutions and market conditions.
• Guide transactions from signed agreement through successful closing.
• Monitor and maintain closing timelines.
• Be the primary driver of efficient task management and pipeline organization.
• Proactively identify and address escalated issues with appropriate manager and/or customers.
• Establish and maintain collaborative partnerships with multiple teams involved in the process.
• Maintain high customer satisfaction standards.

Minimum Qualifications

• Active Real Estate License
• 4+ years sales experience
• Willingness to be available weekends and evenings (homeowners sometimes need us in the morning, at night and on the weekends!)
• Willingness to obtain additional licenses based on business need.
• Exceptional communication skills, both oral and written, inclusive of active listening skills, and a positive and energetic phone demeanor
• Excellent phone presence and consultative selling skills
• Strong negotiation and problem-solving abilities
• Extremely self-motivated, results oriented and with a diligent work ethic.
• Ability to work independently, in team settings, and build cross-functional relationships.
• Ability to work in a fast-paced, metrics-driven environment.
• Strong organizational and time-management skills

Preferred Qualifications

• You have experience working with CRM applications
• Salesforce experience preferred

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