Customer Success Manager Job at AppCard, Inc., New York, NY

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  • AppCard, Inc.
  • New York, NY

Job Description

Customer Success Manager

AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients.

Responsibilities

  • Train clients on how to use the AppCard platform
  • Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
  • Become a product expert in the AppCard platform to best leverage AppCard’s product offering
  • Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
  • Understand how to build and present AppCard’s value using data and insights
  • Drive growth within existing clients, identify upsell opportunities and generate new revenue
  • Understand, adapt to, and help build AppCard’s ongoing product and technology developments
  • Develop and execute data-driven campaigns and in-store promotions
  • Assist clients with basic troubleshooting on various software and hardware issues that may arise
  • Work cross-functionally with implementation, development, finance, tech support, product and marketing

Requirements

  • 1-3 years years of experience
  • Customer oriented
  • Excellent oral and written communication skills
  • Experience managing complex software/hardware implementation projects
  • Tech Savvy; basic understanding of front end vs. backend
  • Understanding of retail business needs a plus
  • Fast and autonomous learner
  • Provide technical and product support
  • Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
  • Advantage: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite

**This role is full-time from our NYC office**

Job Tags

Full time,

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