Job Description

Job Title: Service Manager

Location: Charlottesville, VA

Job Summary: Are you passionate about leading teams and delivering exceptional customer experiences? Join our client as a Service Manager! Service Managers are responsible for coaching and engaging with Technicians to develop talent, achieve business growth, and drive a safety-first culture. RELOCATION ASSISTANCE PROVIDED!

Who We Are: Our client specializes in multiple trades including New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. With over 50 years of service, they are dedicated to their people, culture, and business.

Perks of Joining:

• Competitive salary and annual bonus opportunity
• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision, and disability benefits
• Employee Assistance Program
• Employee referral incentives

For the Love of Charlottesville:

• Quality of Life : Charlottesville ranks highly in quality of life surveys due to its balance of urban and rural elements. The city offers a mix of cultural, recreational, and educational opportunities.
• Education : Home to the University of Virginia, Charlottesville offers robust educational opportunities and a vibrant college town atmosphere. The presence of the university also means a plethora of events, lectures, and cultural activities.
• Natural Beauty : Nestled in the foothills of the Blue Ridge Mountains, Charlottesville offers stunning natural scenery and ample opportunities for outdoor activities such as hiking, biking, and wine tasting at local vineyards.
• Cultural Scene : The city has a rich cultural scene with numerous festivals, music venues, theaters, and galleries. The Downtown Mall is a hub for dining, shopping, and entertainment.
• Historical Significance : As the home of Thomas Jefferson’s Monticello and James Monroe’s Highland, Charlottesville is rich in American history. This historical context adds to the cultural depth of the area.
• Climate : Charlottesville enjoys a temperate climate with four distinct seasons, offering a variety of weather without extreme conditions.
• Healthcare : The presence of the University of Virginia Medical Center means access to high-quality healthcare facilities.
• Community and Safety : Many people find Charlottesville to have a strong sense of community and a relatively low crime rate, making it a safe place to live and raise a family.

A Day in the Life:

• Ensure Technicians are equipped for their tasks with a focus on safety
• Act as a dynamic leader, motivating your team, in the field several days a week
• Promote a culture where safety is the top priority
• Inspect job sites for compliance, quality control, and customer satisfaction
• Lead a team of Service Technicians in a fast-paced environment
• Drive operational excellence by helping your technicians solve complex customer issues
• Support Administration, Service Coordinators, and Sales teams
• Develop and maintain relationships with customers, identifying service needs and creating estimates
• Focus on team development through coaching and teaching and driving our apprenticeship program

What We Are Looking For:

• Experience in building high-performing service teams
• Commercial HVACR service experience
• Industry-related Service Manager or Service Supervisor experience
• Ability to develop HVAC maintenance and service estimates
• Excellent communication, interpersonal, and customer service skills
• Strong problem-solving and critical thinking abilities
• High energy and adaptability for a dynamic workload
• Professional demeanor and positive attitude
• Inspire and motivate team members

EOE M/F/Disability/Vet

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