Job Responsibilities:
Position Summary: Provide outstanding end-user support while troubleshooting and resolving technology issues for the organization. The range of supported technology includes but is not limited to desktops, laptops, applications, servers and services, remote connectivity, and telephone/communication devices.
Essential Functions:
Other Duties and Responsibilities:
Job Qualifications:
Minimal Qualifications:
Preferred Qualifications:
Knowledge, Skills and Abilities:
Other Job Information (if applicable):
Work Relationship and Scope:
Reports directly to the IT Manager. Has contact with vendors, employees, supervisors, and program directors. Must be able to work both independently and from a team approach with a high degree of confidentiality.
Personal Attributes: Follow agency Code of Conduct. Adhere to established policies and procedures of the agency and of all funding sources. Conduct self in an ethical manner. Maintain professional and respectful relationships with all WCS staff, participants, external persons and agencies involved with service provision. Sensitivity toward cultural, ethnic and disability issues. Demonstrate a commitment to agency values and mission.
Working Conditions:
Workload includes a combination of deskwork and physical labor throughout the agency facilities. Travel to other WCS locations within southeast Wisconsin is required. After-hours support is sometimes required.
Physical Demands:
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using telephone and face-to-face contact as normally defined by the ability to see, read, talk, hear, and actively listen. Some tasks will require manual lifting of computer and network gear weighing up to 50 pounds as well as maneuvering under desks for cable management.
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PIb05c1b4553a8-30492-35633829
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