Siebel CRM Consultant Job at ACS Consultancy Services, Albany, NY

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  • ACS Consultancy Services
  • Albany, NY

Job Description

Job Title: Siebel CRM Consultant (US Citizens Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications:

Responsibilities:

  • Lead the implementation configuration and support of Siebel CRM solutions ensuring they meet the specific business needs of the organization.
  • Design develop and customize Siebel applications including workflows business services and user interfaces to enhance system functionality.
  • Integrate Siebel CRM with other enterprise applications using Siebel tools like EAI (Enterprise Application Integration) Web Services and other integration methods.
  • Provide ongoing system support including troubleshooting performance optimization issue resolution and application updates.
  • Collaborate with business stakeholders to gather requirements design solutions and document system specifications.
  • Conduct user training and prepare user documentation to ensure effective adoption and efficient use of Siebel CRM across the organization.
  • Ensure data integrity and consistency across the CRM system including managing records user access and security profiles.
  • Perform system upgrades and ensure that Siebel CRM is running the latest patches features and functionality.
  • Troubleshoot and resolve integration issues including data sync between Siebel CRM and other enterprise systems (e.g. ERP marketing automation tools).
  • Monitor and optimize system performance scalability and reliability for large user bases and complex CRM workflows.
Qualifications:
  • Proven experience in Siebel CRM implementation configuration and customization.
  • Proficiency in Siebel tools such as Siebel Tools EAI Scripting Workflows and Business Services.
  • Strong understanding of CRM business processes (sales service marketing etc.) and the ability to customize Siebel CRM to support these processes.
  • Experience with Siebel Open UI integration technologies (e.g. Web Services EAI SOAP REST APIs) and middleware platforms.
  • Excellent analytical and problemsolving skills with the ability to troubleshoot and resolve technical issues in a complex environment.
  • Strong communication skills with the ability to work with both technical teams and business stakeholders to understand requirements and translate them into effective CRM solutions.
  • Bachelors degree in Computer Science Information Technology Business Administration or a related field is preferred.
  • Siebel CRM certification (e.g. Siebel Consultant or Siebel Developer) is a plus.
  • Experience with Siebel CRM in industries such as finance healthcare telecommunications or retail is a plus.
  • Federal Experience is a plus.
  • Required Security clearance.


    If you meet these qualifications please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.

Job Tags

Full time, Remote job,

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